We recommend you activate BT Web Protect - our new security product that'll help protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website.If you've entered banking information, such as your account details or credit card information, you'll need to notify your bank.Remember, it's recommended that you don't use the same password for multiple accounts If you use the same email and password combinations for other services you should change these passwords too.If you entered your BT email address your email may have become compromised and you will need to follow our guide for compromised email accounts to resecure your account.Get advice about BT Yahoo Mail compromised accounts > Get advice about BT Mail compromised accounts > You will need to secure your account by following our advice on compromised accounts: If you entered your BT ID details then your account may have been compromised.If you clicked on a link or opened an attachment, you should run a virus check on your computer to be safe.I've submitted some of my personal details If you're unsure about any email purporting to be from BT, delete it and log on to your account by typing the web address (into your browser. They're designed to look like real emails from real organisations. Is the email grammatically correct and is the formatting of images correct?.We'll never send you any emails with attachments.Always access your online services through bookmarks or typed web addresses (URLs). We will never ask for your personal details in an email.Is the email trying to create a sense of urgency or panic? A common tactic of fraudsters.Even a single character's difference means a different website These links can be forged or seem very similar to the proper address. If the email asks you to confirm details by following a link, hover your cursor (but don't click) over the link to see where it should take you.If something seems too good to be true, it probably is Did the email come out of the blue? If you're not expecting a parcel, haven't placed an order, or you've already paid your bill, be suspicious.If you still aren't sure, here are some more tips for spotting phishing emails: If you're still worried, treat it as a phishing email and follow our next step: "I think I've received a phishing email. You should be suspicious of any email which asks you to verify your account, or provide personal information such as bank details or login details.Ĭheck the email against the points below.
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